Support and Maintenance Services

Stato customers and partners receive a wide range of support and maintenance services. Stato Software Maintenance Agreement Stato Software Maintenance provides you with two alternatives.

Extensive Maintenance 24/7 HelpDesk Service Information and Support Service during the office hours: 9 am - 5 pm. All the version updates installed (customers have the latest Stato Licenses in their use at all times)

Limited Maintenance: 24/7 HelpDesk Service Information and Support Service during the office hours, 9 am - 5 pm. Minor version updates for free, Major version updates at 50% discount.

Maintenance Service for Customer Applications The application maintenance is always tailored to meet the customer's needs. The service includes, for example:

HelpDesk Service Information and Support Service during the office hours, 9 am - 5 pm 60, 90 or 180 hours of work for application maintenance / year

HelpDesk Stato's application maintenance is always tailored to meet the customer's needs. The service includes, for example:

24/7 HelpDesk Service is open at all times throughout the year. Problem solving is started immediately after receiving the information at HelpDesk.

Training Stato customers and partners are provided with training for e.g.

Using the customer-specific application (included in each customer project) Expanding the customer-specific application with elements (we will provide training) Stato Programming Training (intended for Stato partners) Stato-programming training (partners only)

The content of the training is always designed to meet the needs of the organization.

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